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2 Months
0 Lessons


ITIL V3 Training

The ITIL V3 Foundation training course provides a detailed, modular introduction to the concepts, terms, definitions, benefits, objectives, and relationships within core IT service management processes and functions, according to the ITIL best practice framework. ITIL IT Service Management Processes, Service Desk: Understanding its role and function in the IT infrastructure and its relationship with.

ITIL Course 5 Qualification Levels

FREE ITIL Foundation Exam Questions to Ensure your Exam Success !

ITIL V3 Course Overview 

The ITIL® Foundation 

  • An Introduction to IT Service Management
  • Practicing Service Management

The IT Service Lifecycle 

  • Service Strategy
  • Service Strategy Processes
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Concepts
  • Terminology
  • Main Principles and Models
  • Roles
  • Functions


  • Service Level Management
  • Service Continuity
  • Configuration Management
  • Release Management
  • Incident and Problem Management
  • Technology and Architecture
  • Competencies
  • Service Management Skills

ITIL Course Audience

  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program

ITIL Foundation Prerequisites

Experience and knowledge of IT computing environments are useful but not essential.

Learning Format

The course uses a stimulating mix of instructions, workshops, quizzes, discussions and a practice-exam

ITIL® 2 Credits

After passing the examination, candidates will earn two (2) credits within the ITIL® Certification Scheme

ITIL Training Fed. Govt. Certificate

  • Upon course completion Skill Development Council (Govt. of Pakistan) recognized training Certificate would be awarded to successful students.

ITIL® Foundation Exam

The ITIL® Foundation exam measures knowledge of the basic concepts and principles behind ITIL® and service management.

  • 40 multiple choice questions
  • 60 minutes
  • Pass mark: 65% or 26/40
  • Closed book


Flexible Class Options

  • Week End Classes For Professionals  SAT | SUN
  • Online Classes – Live Virtual Class (L.V.C), Online Training


Related Courses

TIL Foundation Course
CBAP® Boot Camp
PRINCE2 Foundation & Practitioner
COBIT®5 Foundation
CISA Certification Exam Training
Certified Associate in Project Management (CAPM)



FREE Practice Exam Questions

Online Classes for out of city / country students

Experienced and Accredited Faculty

Weekend Classes for Professionals

Higher Exam Pass Rate 95% Approx

*Installment Fee Payment available for deserving students

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